Are Communication Breakdowns Costing Your Program?
Discover how internal and external communication breakdowns may be undermining outcomes, straining family trust, and hurting your bottom line—before clients even complete treatment.
A no-cost, private presentation for executive leaders of adult and dual-diagnosis treatment programs
Space is limited — RSVP to reserve your spot and receive a private Zoom link.
Why This Matters
Most early discharges aren’t about clinical failure.
They’re about mismatched expectations, emotional misalignment, and communication breakdowns—between teams, families, and clients. When trust erodes, programs lose referrals, client satisfaction drops, and insurers start asking questions.
If your program serves young adults or older adults, you already know how nuanced these conversations can be. This presentation focuses on retention through communication—and how to prevent against-medical-advice departures and fractured family trust before they happen.
What You’ll Learn
You’ll leave this conversation with:
A framework for identifying and preventing the top 5 communication breakdowns in adult programs
Strategies to maintain alignment across staff, families, and clients. Even in moments of high emotion or acuity
Real-world examples of what happens when programs get this right—and when they don’t
Tools for reducing early discharges, improving long-term outcomes, and supporting insurance negotiations with stronger data
Register now to learn how to protect outcomes, trust, and revenue.
Dates & Times:
Tuesday, May 6th – 3:00 PM PT / 6:00 PM ET
Wednesday, May 7th – 10:00 AM PT / 1:00 PM ET
Location: Private Zoom session (link provided upon RSVP)
Format: Invite-only presentation for Scott Leshin’s behavioral health clients
Cost: Free
Capacity: Space is limited to ensure a focused, interactive conversation
Presentation Details
Meet Your Presenter: Jodi Liston
With over 30 years of experience across therapeutic programs, residential treatment centers, and private schools, Jodi Liston helps behavioral health programs improve communication, operational alignment, and post-treatment success.
She specializes in working with adolescent, young adult, and adult programs facing challenges with retention, family trust, and long-term outcomes. Her strategic audits have helped teams increase referrals, reduce recidivism, and improve readiness for insurance negotiations.
Request a Meeting or Follow-Up
This presentation is being shared privately in advance of NAATP.
If you’re attending NAATP and would like to meet with Jodi in person—or want a follow-up conversation tailored to your program—please note on your RSVP form and Jodi will be in touch.
If you’d like to request a private meeting with Jodi or reserve time with her during NAATP please use the form below:
Reserve Your Spot
This is a no-cost, invite-only presentation for Scott Leshin’s behavioral health clients.
To attend, please register using one of the Zoom links below: